Welcome

Welcome to this blog, which we're setting up to discuss the issues and implications of delivery enterprise voice services from the cloud. I hope you find this informative, challenging and topical.
"Aren't voice services already delivered from the cloud ?" I hear you ask, and to some extent they are. Telephone calls have always been carried over a network that is part of the national fabric and as such may be considered one of the earliest adopters of cloud computing. However, traditional telephony has been largely very dumb, and relied upon companies spending large sums of money on clever PBX's in order to add business application to the delivery of calls.
With cloud computing, we are able to build this intelligence right into the public network, enabling real business application to be behind each call. Not only does this reduce the need to purchase and maintain expensive hardware and software solutions for voice applications, thus reducing Total Cost of Ownership but cloud-based enterprise voice delivery enables far more flexibility, agility and resilience to an organisations voice services than can ever be possible with premises-based solutions.
This blog will lead a discussion on the benefits of cloud-based voice delivery, provide real-world customer examples of this and explore how cloud-based delivery of voice service are benefiting the organisation today and in the future.
So, thank you for checking out my blog and please don't hesitate to provide feedback and analysis on any posting that peaks your interest.