Dan Druker has written a good piece on the TCO benefits of the cloud here: http://intacct.blogspot.com/2009/07/cloud-saas-total-cost-of-ownership.html
Furthermore, the Cloud permits businesses to do things they couldn't otherwise do with premises-based services. Resilience is a good case in point, since the need to bring calls down to the premises in the first place, only to re-route these to where staff happen to be working in itself adds cost and reduces resilience.
This blog, sponsored by Resilient Networks plc, explores how Financial Services organisations are adopting VOICE SERVICES FROM THE CLOUD to increase agility, cut costs, achieve compliance and speed change.
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I think the cloud addresses all of these.
Dan Druker has written a good piece on the TCO benefits of the cloud here: http://intacct.blogspot.com/2009/07/cloud-saas-total-cost-of-ownership.html
Furthermore, the Cloud permits businesses to do things they couldn't otherwise do with premises-based services. Resilience is a good case in point, since the need to bring calls down to the premises in the first place, only to re-route these to where staff happen to be working in itself adds cost and reduces resilience.
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